Frequently Asked Questions

Nope! We aim to make things as easy as possible — there’s no need to be home when we arrive.

Yes, we come fully equipped with our own water supply. It won’t affect any hosepipe bans, and we safely collect all waste water. We also make sure the area is left clean and tidy.

When you book a time slot, you're securing your place in our schedule — but not an exact time of arrival. Routes can vary slightly day-to-day, but don’t worry — we’ll be there!

Please leave your bins outside your property or along the roadside in a visible spot. This helps us locate them quickly and get straight to work.

Yes, but only if you're on our annual subscription plan. We'll notify you of any schedule changes in advance.